FAQs

1. Where is Zolfinx located?  
We are based in the United States:  
5004 Rochester Rd, New Brighton, Pennsylvania 15066, United States.  
  
2. What products do you sell?  
We sell high-quality, stylish shoes for every occasion.  
  
3. How can I contact Zolfinx?  
You can reach our support team via:  
Email: support@zolfinx.com  
Phone: +1 936-706-7357  
Support hours: Monday to Friday, 9 AM to 5 PM (EST)  
  
4. What payment methods do you accept?  
We currently accept PayPal only. This allows secure payments using your PayPal balance, credit, or debit card.  
  
5. How much is shipping, and how long does it take?  
Flat shipping fee: $2.00 per order.  
Orders are processed within 1 to 2 business days.  
Standard delivery time is 4 to 7 business days within the U.S.  
  
6. Can I return or exchange my order?  
Yes! Returns or exchanges are accepted within 7 days if the product is unused, in original packaging, or if you received a damaged or wrong item. See our full Return & Refund Policy for details.  
  
7. Do your products come with a warranty?  
Yes, all products come with a 30 day limited warranty that covers manufacturing defects or damage on arrival (photo evidence required). See our Warranty Policy for details.  
  
8. How do I track my order?  
Once your order is shipped, you'll receive a confirmation email with tracking information if it's available.  
  
9. Can I change or cancel my order?  
Orders can be changed or canceled within 24 hours of placing them. Please contact us immediately at support@zolfinx.com.  
  
10. How do I care for my shoes?  
We recommend keeping your shoes clean and dry and storing them in a cool, dry place. Avoid prolonged exposure to water, heat, or harsh chemicals.