Warrenty Policy

At Zolfinx, we are committed to the quality of our winter clothing. Our warranty aims to ensure your satisfaction and confidence when shopping with us.

1. Warranty Coverage

We provide a 90-day limited warranty on all Zolfinx clothing items from the delivery date. This warranty covers defects in materials and workmanship under normal use.

2. What Is Covered

- Manufacturing defects (such as stitching issues or faulty zippers)
- Damaged or defective products received due to handling or production errors

3. What Is Not Covered

- Damage caused by misuse, abuse, or accidents after delivery
- Normal wear and tear (like fading or pilling)
- Custom or personalized items
- Damage during shipping (please refer to our Shipping and Return & Refund Policies)

4. How to Make a Warranty Claim

If you think your product is covered by our warranty:

- Contact us within 90 days of receiving your order at support@zolfinx.com or call +1 936-706-7357.
- Provide your order number, photos of the defect or damage, and a brief description of the issue.

5. Resolution

After we review your claim, we will:

- Offer a replacement product at no extra cost, or
- Issue a full refund if a replacement is unavailable

6. Additional Information

Your satisfaction is our priority. For any questions about our warranty, please reach out to our support team anytime.